Frequently Asked Questions
Music City Cats provides a professional pet sitting for your cats. We offer a wide variety of services to meet the specific needs of you and your cat. We are reliable, trustworthy, flexible and put your cat's needs as our top priority.
With Music City Cats your cat stays in its own familiar secure environment where all the sights, smells and sounds say "my home"! Your cats are more comfortable with their regular routine, diet and exercise. Travel stress can upset your cat. Cat parents also have to schedule those trips around an already busy schedule. With a cat sitter, your cat is not exposed to the illness of other animals nor required to have additional shots. Close observation by a sitter often catches illness or injury early. Your cat receives one on one observation, pampering, love and attention while you are away. You won't be inconvenienced or rushed by transporting your cat away from the safety of its own home. Cats are safe and comfortable when you return home. No need to impose on a friend, neighbor or relative to care for your cat. We also provide additional home services while caring for your cat, such as watering plants, bringing in papers, mail, and packages
Music City Cats has been operating as a professional pet sitting service since October 2007
West End, The Gulch, Edgehill, Vanderbilt, Hillsboro Village, Downtown, Music Row, 12th South, Belmont, Germantown, Wedgewood, Sylvan Park, Sylvan Heights, The Nations, Oak Hills, Green Hills
37203, 37204, 37205, 37206, 37207 South of Briley Pkwy & East of I-24, 37208, 37209 East of White Bridge Rd, 37212, 37215 North of Harding Pike, 37216, 37219
We strive for continuity for the benefit of both your cat and our pet sitter, as it is our experience that keeping your cat in the care of the same person/people provides for a more comfortable visit and experience for the cat and sitter as both learn each other's nuances, personality, and behaviors. However, in the event of emergencies, sick or vacation days, We reserve the right to send a replacement pet sitter. You can rest assured knowing that all our pet sitters are subjected to background checks and are trained on our pet care standards and introduced by one of our pet sitters familiar with your cat’s and her routine before they care for client cat themselves.
Absolutely; we actually require that you meet with us before any services rendered to ensure that your cat is the right fit for Music City Cats and that we are the right fit for you and your cat!
We send an email and text update every visit. Each update includes GPS start and finish times, a message, and plenty of pictures!
No. Our :30 Standard and :60 Plus sit prices include care for up to five cats.
There is no cancellation fee, and you can cancel any time. Same-day cancellations will be charged at full price. If you have already paid your invoice and you need to return early or cancel your trip, you'll receive a credit toward future service with Music City Cats. To cancel a scheduled visit, please make the request via the Client Portal. To cancel a sit or sits after you've received a confirmation, log into your account and navigate to “Schedule," "Request Changes," and "I Want to Cancel This Event."
We will provide you with a lockbox for your keys. With our lockbox system you are in control of your keys...like it should be
We are available for all holidays. There is a $5 per visit charge for the following days. 100% of the holiday charge goes to the sitter
- Thanksgiving Weekend
- Thursday, Friday, Saturday, Sunday
- Christmas Eve - New Year's Day
- Dec 24 to Jan 1
- Memorial Day Weekend
- Saturday, Sunday, Monday
- Labor Day Weekend
- Saturday, Sunday, Monday
We ask that new client Meet & Greets are held one week before the first day of the holiday period. Existing clients can schedule online up to two days before the first day of the holiday.
Our wonderful and talented cat sitters receive all of the holiday surcharges.
YES! We guarantee the 1st visit will be before 10 am and the 2nd after 4pm.
Once we start services we do visits every day. For insurance reasons, while your cats are in our care we do not share the responsibilities with friends, family, or other pet sitting companys
Schedule a Meet & Greet now!