Frequently Asked Questions Why should I use Music City Cats? Music City Cats provides a professional level of care for your pets. Often people turn to family or friends to watch their animals and that can turn awkward. Music City Cats offers a wide variety of services to meet the specific needs of you and your pet. We are reliable, trustworthy, flexible and put your pets needs as our top priority. Music City Cats has been operating as a professional pet care service since October 2007 What areas does Music City Cats cover? Music City Cats services West End, The Gulch, Edgehill, Vanderbilt, Hillsboro Village, Downtown, Music Row, 12th South, Belmont, Germantown, Wedgewood, Sylvan Park, Sylvan Heights, The Nations, Oak Hills, Green Hills. We will consider neighboring areas for coverage but do our best to reduce distance from our home to yours for safety and to keep our carbon footprint low. Will my cat have the same person every visit? Music City Cats strives for continuity for the benefit of both your pet and our pet care specialists, as it is our experience that keeping your cat in the care of the same person/people provides for a more comfortable visit and experience for both dog and sitter as both learn each other's nuances, tricks, and behaviors. However, in the event of emergencies, sick or vacation days, Music City Cats reserves the right to send a replacement pet care specialist to your home. You can rest assured knowing that all Music City Cats employees are subjected to background checks and are trained on our pet care standards before they are allowed to care for client animals without supervision Are you insured and bonded? Yes, we are insured and bonded through Mourer-Foster Insurance Agency. Our policy is with The Hartford Insurance Company, Music City Cats is insured as a corporation. Do you have references? Music City Cats has a plethora of excellent references ranging from clients as far back as 10 years ago. Can I meet with you before I hire Music City Cats? Absolutely; we actually require that you meet with us before any services rendered to ensure that your cat is the right fit for Music City Cats and that Music City Cats is the right fit for your pet! How will I know for sure that you have come to visit my animal as scheduled? After all visits Music City Dog Cats updates you through our pet sitting software letting you know about the adventures of the day. CLICK HERE FOR AN EXAMPLE OF OUR UPDATES. For pet sitting assignments we send pictures on our daily updates until you return home. If we return early, and don't need the following visits. What is your cancellation policy? We pride ourselves on being understanding that “life happens,” but we ask that you also understand that we are a business and so have policies in place to prevent excessive last-minute cancellations. Our policies also allow us to hire, retain and pay fair wages to our excellent staff.