Frequently Asked Questions
Music City Cats provides a professional level of care for your cats. Often people turn to family or friends to watch their animals and that can turn awkward. We offer a wide variety of services to meet the specific needs of you and your cat. We are reliable, trustworthy, flexible and put your cat's needs as our top priority. Music City Cats has been operating as a professional pet care service since October 2007
West End, The Gulch, Edgehill, Vanderbilt, Hillsboro Village, Downtown, Music Row, 12th South, Belmont, Germantown, Wedgewood, Sylvan Park, Sylvan Heights, The Nations, Oak Hills, Green Hills, Bellevue
37201, 37203, 37204, 37205, 37206, 37207 (part), 37208, 37209, 37212, 37215, 37219, 37221
We strive for continuity for the benefit of both your cat and our catsitter, as it is our experience that keeping your cat in the care of the same person/people provides for a more comfortable visit and experience for the cat and sitter as both learn each other's nuances, personality, and behaviors. However, in the event of emergencies, sick or vacation days, We reserve the right to send a replacement cat sitter. You can rest assured knowing that all our sitters are subjected to background checks and are trained on our pet care standards and introduced by one of our sitters familiar with your cat’s and her routine before they care for client cat themselves.
Absolutely; we actually require that you meet with us before any services rendered to ensure that your cat is the right fit for Music City Cats and that we are the right fit for you and your cat!
We send an email and text update every visit. Each update includes GPS start and finish times, a message, and plenty of pictures!
To cancel a scheduled visit please make the request via the Client Portal. You can cancel any visit up to the day before the visit. Same day cancellations are charged the regular rate.
We will provide you with a lockbox for your keys. With our lockbox system you are in control of your keys...like it should be
We only do once a day visits. All visits are completed between 9am to 6pm. An hour visit is a good option for clients that want more time spent with their kitty
Once we start services we do visits every day. For insurance reasons, while your cats are in our care we do not share the responsibilities with friends, family, or other pet sitting companys
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