Frequently Asked Questions

General Questions

WHY MUSIC CITY CATS?

​Music City Cats provides a professional level of care for your cats. Often people turn to family or friends to watch their animals and that can turn awkward. We offer a wide variety of services to meet the specific needs of you and your cat. We are reliable, trustworthy, flexible and put your cat's needs as our top priority. Music City Cats has been operating as a professional pet care service since October 2007

WHAT IS THE PROCESS TO START PET SITTING SERVICE?

Before service is started, we typically set up an orientation, in which one of our associates will meet with you at your home to discuss your cat(s) care routine as well as collect any necessary information such as an emergency contact and/or veterinarian information. This brief “meet and greet” allows us to make sure all details are discussed prior to starting service for the first time. There is no charge or obligation for the Meet & Greet.

CAN YOU RETRIEVE KEYS FROM MY DOORMAN?

Absolutely, many clients leave keys with their building personnel or have us check-out keys during our visit.

ARE YOU BONDED AND INSURED

​Yes, we are insured and bonded through Mourer-Foster Insurance Agency. Our policy is with The Hartford Insurance Company,  

CAN YOU PROVIDE REFERENCES

Sure, we’d be happy for you to speak with our clients about their experience with our service.

WHEN DO I PAY FOR SERVICE AND WHAT FORMS OF PAYMENTS DO YOU ACCEPT?

We will send an invoice 3 days before the first visit.  You can pay directly from the invoice, or through the client portal under the "Invoices" tab anytime.

WHAT AREAS DO YOU COVER?

West End, The Gulch, Edgehill, Vanderbilt, Hillsboro Village, Downtown, Music Row, 12th South, Belmont, Germantown, Wedgewood, Sylvan Park, Sylvan Heights, The Nations, Oak Hills, Green Hills, Bellevue

37201, 37203, 37204, 37205, 37206, 37207 (part), 37208, 37209, 37212, 37215, 37219, 37221

WILL MY CAT HAVE THE SAME PERSON EVERY VISIT?

We strive for continuity for the benefit of both your cat and our catsitter, as it is our experience that keeping your cat in the care of the same person/people provides for a more comfortable visit and experience for the cat and sitter as both learn each other's nuances, personality, and behaviors. However, in the event of emergencies, sick or vacation days, We reserve the right to send a replacement cat sitter. You can rest assured knowing that all our sitters are subjected to background checks and are trained on our pet care standards and introduced by one of our sitters familiar with your cat’s and her routine before they care for client cat themselves.

DO YOU TAKE LAST-MINUTE APPOINTMENTS

Although we cannot guarantee that we’ll have availability, we have a pretty good track record for accepting appointments, even on the same day. Also, with our online booking system, we give clients the opportunity book service with just 24-hours prior notice. If service is ever needed with less than 24-hours notice, we simply ask to be contacted via telephone.

CAN I MEET WITH YOU BEFORE I HIRE MUSIC CITY CATS?

​Absolutely; we actually require that you meet with us before any services rendered to ensure that your cat is the right fit for Music City Cats and that we are the right fit for you and your cat!

HOW WILL I KNOW FOR SURE THAT YOU HAVE VISITED MY CAT,AND FOR HOW LONG?

We send an email and text update every visit.  Each update includes GPS start and finish times, a message, and plenty of pictures!

CANCELLATION POLICY

To cancel a scheduled visit please make the request via the Client Portal. You can cancel any visit up to the day before the visit.  Same day cancellations are charged the regular rate.

KEY POLICY

We will provide you with a lockbox for your keys.  With our lockbox system you are in control of your keys...like it should be

MY CAT NEEDS MEDICATIONS, IS THAT SOMETHING YOU DO?

We understand that medications are needed at times and are happy to help to the best of our ability. Since we are not vet techs, we have some limitations with medications that can’t be administered in food.  If you contact us, we could talk further to see if we’re able to accommodate your pet’s medical situation.

DO YOU DO TWO-A-DAY VISITS

We only do once a day visits.  All visits are completed between 9am to 6pm.  An hour visit is a good option for clients that want more time spent with their kitty

DO YOU DO ONCE EVERY OTHER DAY

Once we start services we do visits every day.  For insurance reasons, while your cats are in our care we do not share the responsibilities with friends, family, or other pet sitting companys

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